Both the day of arrival and the day of departure are charged in full. One can deliver or collect in either of our two daily opening periods. Please book for the minimum period required because you will be charged for all the days that you book and refunds are not given for early collection. Bookings can normally be extended if you requite additional days.
Terms and Conditions:
When the booking is confirmed we will ask you to sign the booking form to accept our conditions of boarding. The conditions form a contractual agreement between the owners and Chilworth Kennels Limited. These are:
Own Risk. Animals are boarded entirely at the owner's own risk.
Acceptance. The right to refuse entry is reserved where any of the conditions of boarding are not met. We do not board guard dogs, security dogs or any animal that can not be easily and safely handled by kennel staff.
Delivery and Collection times. Admission and collection is only permitted during our published opening hours.
Cancellations and advance payments. Owners undertake to pay the boarding fee in full for the period that is booked unless notice of cancellation is given at least two weeks prior to the day of entry. Most bookings can be paid for on collection but full advance payments are requested for peak periods. Where deposits or advance payments are requested they are not refundable in the event of cancellation. Please let us know if you need to cancel a booking as we often have a waiting list.
Early collections and refunds. Refunds are not given for early collection before the date stated on the booking form.
Daily charging. Charges are applied daily. The day of arrival and day of departure are charged in full.
Booking period. Owners are asked to only book for the minimum period that they require. Bookings can normally be extended as necessary. As said above, boarding fees apply for the full period that is booked.
Methods of payment. Payment may be made by credit or debit card or by cash. Cheques are only accepted for payments in advance.
Veterinary treatment authorisation and provision of veterinary treatment. Owners authorise veterinary treatment to be given should it be considered necessary during the period of boarding. All veterinary treatment will be provided by our appointed veterinary surgeons who are Chandler’s Ford Veterinary Centre (Davies and Aylott) unless prior arrangements and costs are agreed. An administrative charge to cover time and transport for vet visits will be made.
Insurance for veterinary fees. The Financial Services Act precludes provision of insurance by ourselves. Owners must either arrange their own pet insurance or carry their own risk. Details of providers are listed on the Internet. Cover is offered by most supermarkets.
Sick animals. We are not qualified to care for sick animals. Where specialist care is required the pet should be left in the care of a vet. If a pet becomes unwell while boarded it will be admitted by our vets and the owner will be responsible for the veterinary fees.
Veterinary history. Owners undertake to declare any history of veterinary problems that could reoccur while boarding and to draw attention to any traits or vices that their animals may have.
Medication administration. If medication is required to be administered this will be undertaken provided the animal will accept the medication without resistance and that the medication can be given by a person who does not have veterinary qualifications.
Stress. Owners must understand that some dogs will suffer from stress in a kennels situation and this will be evidenced by weight loss. There is no cure for stress related weight loss and the situation will only be reversed when the pet is reunited with its owner. In some cases the weight loss can be significant. Intelligent breeds are the most prone to this syndrome. It is not recommended that elderly pets are boarded because it is kinder that they are cared for in a home environment and in familiar surroundings.
Special care charges. Additional charges may be raised where above normal care is found to be required. This situation is prevalent with elderly or arthritic pets.
Vaccinations for all pets and protection against kennel cough for dogs. Owners must maintain their pets annual vaccinations in date, and to have protection against kennel cough for dogs. INTRAC provides kennel cough protection for six months. NOBIVAC KC and CANNIGEN KC provide protection for twelve months and are the recommended vaccines. The manufacturers lead time for initiation or renewal of vaccinations must be observed. Owners are asked to bring their certificates for checking at time of entry.
Bathing and Grooming, Dogs can normally be bathed at conclusion of the boarding period for a fee agreed prior to acceptance. In some circumstances dogs may be bathed free of charge at our discretion. Grooming is not included within the boarding fee.
Owners property. No responsibility is taken for owners property, including damage, loss or soiling to bedding , baskets or pet's toys that are left on our premises. Owners are asked not to bring bedding or fabric cat baskets .
Disposal. Owners authorise the disposal of their pets in the best way possible should they fail to collect their animals within fourteen days of the end of the boarding period and fail to contact Chilworth Kennels and Cattery to provide an explanation.